Frequently Asked Questions


I received an error when registering.

Contact with a description of your problem, including the error message that you received.

How do I register my group in order to receive the $50 discount rate?

After logging into the registration site, click the “Register someone else” button. There is a dropdown list that will include your company’s entire membership roster. Select each person from the list to add them to your registration. You will need to answer the questions for each participant, and click the ‘Update Responses” button before proceeding to the checkout page. The price should adjust to the group discount rate after you have added the fifth registrant.

I need help with my membership status or the membership status of someone at my company.

Contact our membership department at

I am having problems with my AISC account including trouble logging in.

Contact our membership department at

I have another registration question not listed here.

Contact with a description of your problem.

Viewing Sessions

What technology do I need to view the sessions?

NASCC: The Virtual Steel Conference will broadcast sessions through the ON24 platform through an internet browser (no downloads required). For system, internet browser, and connection requirements to produce an optimal viewing experience, check the ON24 Event Help Guide.

How do I join a session?

To join a live session during the conference, click the title on the Session Listings & Access page and click on the “Enter Session” button. You’ll need to enter your email address you registered with to access the session. You may enter the lobby at any time, but the session will not open up until 15 minutes before the listed start time. If you’re still in the lobby after that point, please refresh your browser to start the session.

I'm registered and trying to enter a session lobby but it's not recognizing my email address.

You must use the email address associated with the account with which you registered. This can be found on your confirmation email and receipt. Please complete this form if you cannot resolve this issue and we'll get back with you as quickly as possible.

A session has started and I'm having technical difficulties viewing it.

If you are in the session, use the Q and A to contact us for assistance. You may also resolve most audio and visual issues by refreshing your web browser.

Is there a phone option for audio?


Will session recordings be available?

Yes, approximately 60 days after the conference, we will post the session recordings online. However, in order to receive PDH credit, the sessions must be viewed live.

Are the slides available for download?

Most of our sessions do not have handouts and the slides are not available to download. Instead, AISC will post the session recordings on our website approximately 60 days after the conference. Please note: in order to receive PDH credit, the sessions must be viewed live the week of the conference.

Professional Development Hours

How can I earn a certificate for Professional Development Hours (PDHs)?

Within 2 weeks of the completion of the conference, you will receive an email containing your certificate for the conference showing the sessions that you attended along with the number of hours.

How will attendance be tracked?

AISC will track your attendance through the webinar platform. You must attend the full session to earn credit.

Are the conference sessions approved for American Institute of Architects (AIA) continuing education?

AISC is an approved provider of continuing education with the AIA. Only certain sessions have been approved for AIA continuing education. You can find information on these sessions here.

I missed a session. Can I watch it later for PDH credit?

Although the session recordings will be posted online (approximately 60 days after the conference), you may only receive credit for a session by watching it live during the week of the conference.


How do I log in to the Planner?

To log in, you’ll need the ID number that was emailed to you with the subject line "Planner Credentials - ​NASCC: The Virtual Steel Conference." Note that emails are only sent once a day, usually within 24 hours of your registration. If you are unable to locate that email, please contact
For all other assistance with the Planner, please contact


I'm having trouble with something else.

See our Contact Us page for people who can help you with a specific problem.